FAQ

How do I make a purchase?

Shopping on HerveLeger.com is simple; just add selected items to your shopping bag, then click “Shopping Bag” at the top right-hand corner of your browser window.

What methods of payment do you accept?

HerveLeger.com currently accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Paypal, Apple Pay, Amazon Pay and Klarna. We are unable to accept checks, cash or money orders.

Do I have to make an account to place my order?

You do not need an account with HerveLeger.com in order to shop with us. However, registering for an account with us is easy and provides you with the following benefits:. Quick and easy checkout. Personalized profile including payment options and ad

How do I redeem a promotional code?

While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code simply follow the step

Will herveleger.com charge sales tax on my order?

HerveLeger.com currently collects sales tax for deliveries to the following states: AL, AZ, CA, CO, CT, DC, DE, FL, GA, Guam, HI, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, OR, PA, PR, SC, TN, TX, UT, VA, VI, VT, WA, and WA.

Can I cancel my order?

We are unable update or change an order once it has been placed. For additional information, contact us via email at [email protected], except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independen

Do you ship to PO boxes?

No, we are unable to deliver to PO boxes or APO/FPO addresses.

How can I track my order?

If you are registered with HerveLeger.com, you can track your order through "MY ACCOUNT". Otherwise, a tracking link will be sent via the email address provided once the order ships.

What is the cutoff time for express delivery?

Orders for express delivery may be placed Monday through Thursday before 12PM EST.

Will I be refunded the full value of my order when I make a return?

All returns will incur a fee of $8, which will be deducted from your return amount. A refund will be issued within 30 days of purchase in the original form of payment. All returns must be unwashed, unworn, unused and in their original condition with

How long will it take for my refund to come through?

Once we have received your return, it takes about 6 business days to process your refund. We will send you a confirmation email when your return is complete. Depending on your credit card company, it may take 1 billing cycle after your credit is app

Can I have my order shipped to multiple addresses?

Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment

How can I retrieve a lost password?

To re-set a forgotten password simply click "MY ACCOUNT" at the upper right-hand corner of your browser window, then click on “Forgot Password?” and enter your email address when prompted to do so. We will send you an email with a link to your passwo

Can I return an item purchased at an Herve Leger retail store to herveleger.com?

Unfortunately, herveleger.com is unable to process returns for items purchased at Hervé Léger stores. Please return your items in-store within 30 days of purchase. - StHervé Léger merchandise purchased at independent boutiques and department stores m

How can I be notified of web promotions or special offers?

How do I know that the Hervé Léger items I purchase here are authentic?

We guarantee that every Hervé Léger product sold on HerveLeger.com is 100% authentic.